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Shaun Delaney

Volunteering Development Manager,
National Council for Voluntary Organisations (NCVO)

Shaun is volunteering development manager at NCVO, overseeing strategy for the development of volunteering and volunteer management good practice in England. He joined NCVO following five years as head of volunteering at Samaritans, leading the involvement of 20,000 volunteers across the UK and Republic of Ireland. Before that he was with Volunteer Centre Greenwich supporting 300+ local organisations to involve volunteers, as well as supporting London Olympic/Paralympic related volunteer programmes including Team London Ambassadors. He is also currently a trustee and treasurer of Greater London Volunteering, supporting volunteering in the capital.

  • Analysing the latest NCVO findings on the volunteer experience and what constitutes a high quality volunteer journey
  • Exploring research on who is volunteering in the UK and how the sector can enhance diversity
  • Understanding what motivates volunteers and how organisations can meet the evolving needs and expectations of new volunteers
  • Evaluating the core characteristics of a high quality volunteer experience and how volunteering trends may adapt in the future
  • Discussing the next steps in developing a more volunteer-friendly approach in the recruitment and management of volunteers